Corrective and preventive action (CAPA) is the core of any quality system. AlisQI provides a centralized CAPA management solution so your team can record, track, and resolve corrective and preventive actions across all processes — without relying on spreadsheets. Incidents happen — that is not ideal, but it is the reality. What matters is learning from each incident and improving processes so they do not recur. In large organizations, the volume of incidents and resulting CAPA actions can make tracking cumbersome. AlisQI provides an easy-to-use and intuitive solution to modern-day CAPA management, handling the data management so your team can focus on improving operations. (CAPA) is often considered the core of any quality system. Incidents happen, that is not ideal but it's the reality. Not too big of an issue as long as you learn from your experience and improve in order for the incidents to not happen again. In a large organization, with multiple processes and many people, the absolute number of incidents and CAPA actions might be significant. Keeping track of all that might be rather cumbersome with your old Excel files.
That is why we built an easy-to-use and intuitive solution to modern-day CAPA management. Let us do the data juggling, so you can focus on improving your operations.
Access to this feature requires an active subscription to the CAPA & RCA solver in module Continuous Improvement.
In this article
Introduction
Let's start with a 2-minute introduction of CAPA management within AlisQI.
CAPA action list
AlisQI uses a central action list to record all actions regardless of their source or owner. This central QESH action list is the single source of truth for CAPA actions. For this action list, you have all the filtering and reporting capabilities that you know from our results overview.
Notifications and workflows
Since the action list is built on top of an AlisQI analysis set, we have all the workflow and expression engine capabilities are available. Key notification behaviors include:
- Automatic notification to a user when they are assigned as an action owner, delivered in-app and by email.
- Configurable reminders for open or overdue actions using the same workflow mechanism.
My open actions
On the welcome screen, there is a counter with the number of open actions assigned to you as a user. This will ensure your people are up-to-date with what is expected from them.
Please note the Title of these counters cannot be modified.
Each action can be linked to an incident, but that is only optional. Read all about the connection between CAPA actions and incidents managed by QESH forms in the Actions linked to incidents section below.
Actions linked to incidents
Incidents like product deviations, safety issues, or customer complaints can be maintained by QESH forms. These are standard AlisQI forms, with two additional capabilities:
- A direct link to the CAPA action list, allowing you to connect CAPA actions to the incident that triggered them.
- Access to the QESH problem-solving page for each connected incident, enabling a full-featured 8D problem-solving workflow.
By connecting actions to incidents, you gain access to a full-featured 8D problem-solving workflow. The 8D (Eight Disciplines) methodology is a structured, team-based process for identifying, correcting, and preventing recurring problems.