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Troubleshooting: Email Delivery Issues

If you receive a suppression error, review this article first: Proactive Email Suppression Alerts. If you are not receiving emails and no error is shown, continue with the steps below.

Why am I not receiving emails from AlisQI?

If you are not receiving emails from AlisQI, there are several common causes — from spam filters and full inboxes to IT restrictions and invalid email addresses. Review the reasons and troubleshooting steps below to resolve the issue.

What are the common reasons for not receiving emails from AlisQI?

  • Email processing issues: AlisQI may have sent the email successfully, but delivery can still fail at the recipient's mail server or client. It is important to verify whether the emails are being sent successfully — the troubleshooting steps below will help you identify where the breakdown occurred.

  • Spam filters: Your email provider marks AlisQI emails as spam when the sender domain is unrecognised or the email content matches spam filter rules.

  • Full inbox: If the recipient's inbox is full, new emails are not delivered. Check your inbox capacity.

  • Email address validity: Ensure that the email addresses used are valid and active. Invalid email addresses result in non-delivery.

  • Email size limitations: Some email providers have size limits for incoming emails. If the email from AlisQI exceeds this limit, it will not be delivered.

  • Internal IT restrictions: Your organisation's IT department may have firewall rules, email gateway policies, or allowlist requirements that block or quarantine AlisQI emails.

How do I fix not receiving emails from AlisQI?

  1. Verify email was sent from AlisQI: Before investigating delivery issues on your end, confirm that AlisQI dispatched the email. Check the relevant notification, report, or workflow configuration in AlisQI to verify that the send action was triggered and completed successfully. If you are unsure how to check this, contact support@alisqi.com for assistance.

  2. Check spam/junk folder: Check your spam or junk folder for any AlisQI emails that may have been filtered. If found, mark them as Not Spam to help your email provider recognise AlisQI as a trusted sender going forward.

  3. Verify Email Addresses: Confirm that the email addresses entered in AlisQI are correct and that the recipients are active users.

  4. Consult IT Department: If emails are still not being received, contact your IT department and ask them to check for any email gateway blocks, spam filter rules, or quarantine policies affecting AlisQI's sending domain. Ask IT to whitelist AlisQI's domain and sending IP addresses.

  5. Monitor Inbox Capacity: Ensure that the recipient's inbox is not full, which could prevent new emails from being received.

  6. Request Resending of Emails: If necessary, users can request that specific emails be resent from AlisQI to confirm whether the issue persists.