Troubleshooting: Log in/ Access Issues

If you're unable to log into AlisQI, please try the following steps:

1. Check your login credentials. Verify that your username and password are correct, or confirm whether your organisation uses Single Sign-On (SSO). Most login issues can be resolved by your system administrator — please contact them first.
   
   
2. Verify that your internet connection is working by navigating to another website. If other sites load correctly, your connection is likely not the cause of the issue.
   
   
3. Try logging into AlisQI from a different device or network, such as a mobile device using mobile data. If AlisQI loads successfully in that environment, the issue is likely related to your primary network. In that case, your IT department should be able to assist.
   
   
4. If AlisQI does not work no matter which device or network you use, please check the status page at https://status.alisqi.com for any active outage updates. Check the status page for estimated resolution times.

If you have followed all of the steps above and are still unable to log in or access AlisQI, please contact the support team using this form.