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Subprocessors and data privacy commitment

At AlisQI, protecting your data is one of our highest priorities. We know that our customers trust us with sensitive quality management information, and we take this responsibility seriously.  To deliver our SaaS platform reliably and securely, we work with carefully selected subprocessors. These are third-party service providers that help us host, maintain, and operate our platform. We only partner with subprocessors that meet strict security and compliance standards.

 

In this article

 

Subprocessors

 Sub-Processor

Description of Processing activities

Platform.sh SAS

Provision of the Services to Customer under the terms of the Agreement.

Beamer
Joincube, Inc

In-app notifications, product updates, announcements

ConvertAPI
UAB Convert API

File conversion (PDF, Office, etc.)

Sentry
Functional Software, Inc.

Application error tracking & monitoring

HubSpot
HubSpot Ireland Limited

CRM, marketing automation, email campaigns

Google Analytics
Google Ireland Limited

Website and application usage analytics

Postmark
Wildbit LLC

Transactional email delivery

TeamCity
JetBrains s.r.o.

CI/CD automation, build pipelines

OpenAI, L.L.C.

AI services

YouTrack
JetBrains s.r.o.

Issue tracking, Roadmap management

Asana, Inc.

Task & project management

Make ApS

Generic middleware integration platform to automate workflows and data exchanges between systems.

n8n GmbH

Middleware and automation platform used specifically for AI-powered integrations.

Microsoft 365
Microsoft Ireland Operations Limited

Project management, communication services and file storage.

Frequently asked questions

Where is my data stored?

Your data is hosted in secure data centers operated by our platform provider (Platform.sh) and its cloud partners. We select the data center region based on proximity, performance, and compliance requirements (US or EU).

Does AlisQI share my data with third parties for commercial purposes?

No. We never disclose customer data, documents, configurations, or application source code to commercial third parties. The only external processing is done by our vetted subprocessors listed above, strictly for platform operations.

What type of personal data does AlisQI process?

AlisQI is not designed for processing personal data. Customers 
are not supposed to input any personal data into AlisQI except for names and 
business email addresses. The only personal information we require is user name and business email address—used for login, notifications, and audit trails.

How does AlisQI ensure data security with subprocessors?

We select subprocessors based on their security track record, certifications, and compliance. All customer data is encrypted in transit (HTTPS/SSL) and at rest (AES-256).

Who owns the data stored in AlisQI?

All data uploaded or created in AlisQI remains the sole property of our customers. We only process it on your behalf and never claim ownership.

What happens to my data if I terminate my contract with AlisQI?

Upon termination:

  1. We return all your data in industry-standard formats (e.g., Excel for data, original format for documents).

  2. We delete all customer data from our systems within 30 days.

How long does AlisQI retain my data?

We retain your data for as long as your contract is active, unless you manually delete it. After contract termination, all data is returned and securely erased within 30 days.

Can I request information about my personal data?

Yes. Any user can request an overview of the personal data we hold (typically name and email). You can also request to decouple this information from your account, though this may limit some functionality. Requests can be sent to support@alisqi.com.

More documentation on platform and security

This whitepaper describes the AlisQI Software as a Service platform. In it, the architecture, security measures and procedures, privacy and service level are discussed. 

CTA-Platform-Security-1