Proactive email suppression/bounce alerts
To maintain the integrity of our email communications and ensure high deliverability rates, we’ve introduced a Email suppression/bounce list warning feature. This enhancement alerts users when their email address is on the suppression list due to previous email bounces.
What does this do?
- If your email address is on our suppression list, you’ll receive a notification within the platform.
- The warning will inform you that you are not receiving system emails due to previous delivery failures.
- Guidance will be provided on how to resolve the issue, such as contacting your application administrator or AlisQI support
Why This Matters
Maintaining a healthy email reputation is critical for ensuring successful email delivery. When an email bounces repeatedly, we automatically suppress further attempts to protect our email health scores and prevent unnecessary retries. This new warning ensures that users are aware of the issue and can take action to restore their email communication.
Next Steps
- If you receive a suppression warning, contact your application administrator to validate or update your email address.
- Contact AlisQI support if you believe your email is incorrectly flagged.
- When contacting support, please provide any impact email addresses to expedite resolution.
This improvement ensures a more transparent and reliable communication process while maintaining optimal email deliverability.