How Can I Contact Support?

If you need assistance, our support team is here to help. You can reach us through several channels depending on your preference and urgency.

Contact Support Options

1. AI Powered Instant Support

Visit our help pages to get instant support via the AlisQI bot. This is the fastest way to get answers to common questions. You can always be transferred to a human for assistance. (Please leave your email for faster contact)

2. Email

Send us an email at: support@alisqi.com

3. Customer Portal

You can submit and manage your support requests through the customer portal.

• • Log in to create a new support ticket
  • Track progress and view previous requests

👉 Don’t have access? Please refer to this article on how to request access to the customer portal.

4. Phone

If you prefer to speak to someone directly? Call us at: +31 970 102 55245

What Information Should You Provide?

The below information will help us help you the most efficiently.

• What is the URL of the set you experience the issue?

• What is the URL of the impacted result?

• Can you describe the step by step process or action in detail?

• When did you start noticing this happening?

• Are all users impacted?

• Are there any screenshots or error messages you can share?

• What is the impact on your operations?

• What troubleshooting (if any) have you tried already?
  
  

What Happens Next?

Once your request is submitted, our support team will begin investigating your issue and keep you informed on the progress.